Return Policy
You Know Me Well is devoted to quality.
All of our products are hand made,
making each unique with little subtle variances.
Orders are charged immediately upon checkout.
When will my order be delivered?
We ship at the beginning and at the end of the week.
Once shipped, the delivery takes usually 2-3 days within Germany.
EU and Europe can take up to 7 business days.
Rest of the world can take, currently, up to 40 days (bummer).
You will receive an email from us confirming that your
order has been shipped to your inbox.
How do I cancel my order?
The easiest way is to contact us via e-mail at hi@youknowmewell.net.
Who can I contact if I have any queries about my order?
Please get in touch at hi@youknowmewell.net,
we will be happy to help you with any queries.
What payment methods are accepted?
We accept all major credit cards, PayPal and BitPay.
I noticed that my personal details are incorrect after I have completed the order. What should I do?
If you realize your personal details are incorrect, please email hi@youknowmewell.net.
Do I have to pay customs duties?
For the following countries, the applicable import
and custom fees are included in the final product price:
Germany, EU countries.
For all other countries, the recipient is responsible for all import fees,
custom taxes, and local taxes imposed by the country where the shipment is made.
The payment of these taxes is required in order to relieve the order
from custom charges. We cannot predict what the amount to pay for taxes
and customs will be, therefore we ask that you check before making an order.
Your shipping costs are already included in the total of your final order.
Do you ship to my country?
You can check whether we ship to your country by consulting the table below:
Germany | €5 | 2-3 business days |
EU | €9 | 3-6 business days |
EUROPE | €15 | 3-7 business days |
USA & CANADA | €30 | 5-40 business days |
ROTW | €45 | 7-40 business days |
Our shipping partner is DHL.
Displayed rates are for all products, but not including artwork
shipping.
For artwork shipping information, please scroll further down.
Can I exchange my item?
We have a 14 days return policy. Return shipping must be covered by the sender.
All pre-sale
products, custom artwork works and artwork can not be
returned and purchases are final.
Your
item must be in the same condition as when you received it,
unworn or unused, with tags, and in its
original packing to be eligible for a return.
A receipt or proof of purchase is also
required.
Damages and issues
Please inspect your purchase upon arrival and notify us as soon
as possible if an item is broken,
damaged, or you receive the incorrect item so that we can assess the
situation and find a solution.
When will I receive my refund?
Once your return has been
received by our warehouse and complies
with our return policy, you will be refunded via your original
payment method.
Please be aware that returned payments can take up to 7 working days to become
effective in your PayPal account. Returned items will be refunded, excluding the original cost of
shipping.
Non-returnable items / exceptions
Custom, made-to-order products (24-Hour Physical
Drops, 24-Hour NFT Drops, tailor-made orders, or personalized items) and digital products (NFT's) are
not refundable. If you have any questions or issues concerning your specific item, please
contact us.
Art shipping
Our shipping partner is Convelio.
They provide an excellent shipping and
logistic service, including tracking.
You are able to book shipments directly with them by
clicking on the link:
Book your shipping from Berlin, Germany
Enter your delivery location and select from the shipping
options.
Rates will be displayed immediately, and the quote will be sent to your email,
confirm
and pay for the order. Convelio will contact you directly regarding
the studio pick up and delivery
of your artwork once you have booked their service.
Certainly, you can pick up your artwork
anytime by yourself (and drink a coffee at the studio)
or contact a different logistic
partner.
If you need further assistance or have questions, please email: hi@youknowmewell.net.