For pre-order products, which means it is specifically manufactured just for you only after you have placed your order. 

Accordingly, You Know Me Well does not accept refunds, returns or exchanges for any pre-orders. We are also unable to make any changes or cancellations to orders after 2 hours from the moment the order is placed. If you believe you have made a mistake with your order, please contact us immediately at hi@youknowmewell.net and we'll figure it out.

Our shipping partner is DHL.
Displayed rates are for all products (but not including artwork shipping) and can be found here.
Our return policy can be found here.

Our shipping partner is Convelio.
They provide an excellent shipping and logistic service, including tracking.

You are able to book shipments directly with them by clicking on the link:

Book your shipping from Berlin, Germany. Enter your delivery location and select from the shipping options. Rates will be displayed immediately, and the quote will be sent to your email, confirm and pay for the order. Convelio will contact you directly regarding the studio pick up and delivery of your artwork once you have booked their service.

Certainly, you can pick up your artwork anytime by yourself (and drink a coffee at the studio) or contact a different logistic partner.

If you need further assistance or have questions, please email: hi@youknowmewell.net.

If you are interested in a custom artwork, simply email us with your idea and budget.

You Know Me Well is devoted to quality. All of our products are hand made, making each unique with little subtle variances.

Please inspect your purchase upon arrival and notify us as soon as possible if an item is broken,
damaged, or you receive the incorrect item so that we can assess the situation and find a solution.